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A typical job runs six to nine weeks from survey to switch-on, because the grant paperwork and the unit lead time are the long poles. You get one named engineer from survey to aftercare.
90 minutes at home: heat-loss calculation, thermal imaging, a look at your radiators, cylinder space and electrical supply.
Unit sized, radiator schedule drawn up, price fixed in writing within three working days. It does not move later.
MCS certificate filed, £7,500 Boiler Upgrade Scheme voucher redeemed, install date booked once it is approved.
One to two days with the same two engineers. Floors down, hot water off for a few hours, site swept every evening.
System balanced, controls explained at your thermostat, and a first service free at twelve months.
If yours is not here, ask it in the form below — an engineer answers, not a call centre.
Yes, if it is sized properly. Old houses lose heat steadily rather than violently — that is exactly what a heat pump is good at, because it runs slowly and continuously instead of cycling. The survey tells us the real heat load; if the fabric is losing more than the unit can sensibly deliver, we say so and quote the insulation first.
Tell us a little about the house. An engineer — the one who would do the install — replies within one working day with two or three visit slots.